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Data Policy: .mon london physio

 

Mon london physio is committed to ensuring the privacy and confidentiality of the information we hold of users of our website, our online portal, applicants and employees being assessed by, or utilising, our service.

This privacy statement explains what kind of information is collected by us during a visit to our web site, when an employee is referred to our service and how we use this information.

The information collected, held and used is in strict compliance with not only all current UK legislation but the confidentiality and ethical codes set out by the General Medical Council. 

 

Data Controller

 

For the purpose of the current Data Protection legislation, the data controller is Mon London Physio. 

Collection and processing of personal data on our website

For the purpose of system security, when you visit our website, our web server temporarily registers the domain name or the IP address of the requesting computer as well as the date of access, the file request of the client (file name and URL), the HTTP response code and the Web site from which you are visiting us, and the number of bytes transferred during the session. We might also, in some cases, store some information in the form of 'cookies' on your PC so that we can optimize our web site according to your preferences. Please see the ‘Cookies’ section for more information.

 

We will not collect any other personal data such as name, address, telephone number or e-mail address unless you provide this information voluntarily, for example, when completing the ‘contact us’ section or when accessing the customer online portal.

If you choose to contact us we will process the information you share to manage your query only. We will not use the information for any other purpose. By contacting us you consent to us processing the information under the current data protection legislation so we may do this.

All information you provide to us is stored on our secure servers of our contracted partners. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

Use and forwarding of personal data on our website

 

We will use your personal data exclusively for the technical administration of the website and provide you with an appropriate service when using our online portal. We will not disclose any data to third parties or government agencies without your consent, except where required by law.

 

Our employees and business offices are obligated to treat all data as confidential and safeguard it accordingly.

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for an event, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys).

The type of personal information we may collect could include, for example, your name and postal address, date of birth, telephone number, email address, and credit/debit card information; lifestyle and other information collected on registration or through surveys.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

 

We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).

We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the internet (subject to any preferences expressed by you).

 

If you have consented to receive details of products and services, events and training you can contact us at any time to have your details removed from lists used by us for any or all of those purposes or from lists maintained by our headhunting division, to update your information or to otherwise tell us how you would like to receive information about our and/or third party products and services – the choice is yours.

 

To update your marketing preferences please email contact@monlondonphysio.com and quote your full name in the body of the email and tell us what you want us to do (i.e. ‘opt-out Email’, ‘opt-out SMS’ etc or if you have previously objected to receiving information by post for example, but would now like to change your mind and receive information then just say, ‘opt-in post’ in the subject header of your email).

 

Security

 

We have taken extensive technical and operational precautions to protect the data retained by us against unauthorised access, unlawful processing, accidental loss or destruction, damage or misuse.

Individuals who may be referred to our service

Due to the nature of our work, we manage both personal and sensitive data, as classified under the current data protection legislation. We are also governed that we follow to ensure your confidentiality.

 

Mon London Physio . 

• We will process your information fairly and lawfully for the purposes of providing treatment advice.

• We will always gain your consent before sharing information with your employer.

• We will only obtain personal and sensitive data to provide occupational health advice, physiotherapy, and treatment services.

• We will ensure we meet all legal requirements when processing this information and will not process the data for any other purposes, such as external marketing.

• We will ensure all data held is ‘relevant’ and ‘appropriate’ to the purpose for which it has been obtained.

• We will endeavor to ensure data is accurate and if it is found to not be, we will correct it, if appropriate.

• We will not keep your data for longer than is ‘necessary’.

• We will always process data in accordance with your rights under the current data protection legislation.

• We take all necessary measures to protect your data against unauthorised or unlawful processing, accidental loss or destruction, and damage.

• We will not transfer your data outside the UK .

 

Cookies

A cookie is a piece of information that a website sends to your browser (like Internet Explorer or Firefox).

We use cookies to determine how many site visitors we’ve received and whether these are first-time or repeat visitors. Our cookies never store any personal information about you.

 

Social media, blogs, reviews

 

Any social media posts or comments you send to us (on the Mon London Physio Facebook pages or associated pages, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook) on which they are written and could be made public.

Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

 

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

 

In most cases, this means we will keep your information for as long as you continue to use our services having expressed interest in them, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

We shall keep data on our prospect database for not longer than 5 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.

 

 

Your rights

The current Data Protection legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the legislation. 

If you believe that any information we hold about you is incorrect or incomplete, please email us at contact@monlondonphysio.com and we will rectify the error.

 

Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page.

 

Making a complaint

If you’re unhappy with any aspect of our website or this privacy statement please let us know using the e email address below. contact@monlondonphysio.com